The benefits of cloud delivery models are driving usage of managed and cloud-based communications solutions such as hosted voice over IP (VoIP), unified communications (UC), and UC as a service (UCaaS).
Hosted VoIP represents an opportunity to:
- Eliminate redundant infrastructure.
- Decrease the complexity of services.
- Increase overall business productivity.
- Reduce costs of communications.
Download and read the whole report on Key Drivers and Considerations for the Cloud PBX market from IDC’s Amy Lind, an ESI sponsored Technology Spotlight report.
Business communication is evolving and migrating from legacy voice services to VoIP at a fast pace with businesses from every industry and size jumping on the wagon. IDC forecasts that business hosted VoIP services will expand from 2.5M seats in 2013 to more than 6M seats by 2017 at a growth rate of 24.8%. That is an opportunity to participate in a service that is projected to generate more than $2.8B in revenue by 2017.
With the launch of its award-winning Cloud PBX solution in 2014, ESI has ushered in a new era of cloud solutions that are friendly to both the reseller and end user. ESI offers a web-based dashboard with a real-time view of each customer’s system performance, allowing resellers to examine for troubleshooting or to provide proactive support. By prioritizing education and empowerment of resellers and offering highly integrated, ESI-designed phone systems, ESI equips channel partners to deliver differentiated and affordable VoIP communications.
According to the IDC Technology Spotlight, sponsored by ESI, Key Drivers and Considerations for the Emerging Cloud PBX Market, businesses looking to implement a cloud-based system face the challenges of identifying the technologies, features and services that are most important; educating employees on how to use the solution; and developing a business case that justifies the investment.
Topics covered within this Report:
- Deployment Models
- The Rise of Hosted VoIP
- The Role of Unified Communications
- Business VoIP Trends
- Market Segmentation
- The Benefits of Cloud-based VoIP
- CSP & Reseller Strategies
- Choosing a Hosted VoIP Solution
- Considering ESI's Cloud-based PBX